1. Introduction
Cherwell Oxford is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal information when you visit our website or contact us regarding our building services.

 

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

2. What Information We Collect

We may collect and process the following information:

• Your name

• Email address

• Telephone number

• Property address or project location

• Information about your project enquiry

• Any other details you provide when contacting us

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We may also collect limited technical information such as:

• IP address

• Browser type

• Pages visited on our website
   

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotations

• Manage and deliver building projects

• Communicate with you about your project

• Improve our website and services

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We do not sell or rent your personal data to third parties.
 

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Contractual necessity – to provide services or respond to your enquiry

• Legitimate interests – to operate and improve our business

• Consent – where you have agreed to receive specific communications
   

5. How We Store and Protect Your Data

We take appropriate security measures to protect your information from unauthorised access, disclosure or misuse.

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Your information is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.
 

6. Sharing Your Information

We may share your information with:

• Professional advisers (such as accountants or legal advisers)

• Trusted subcontractors or suppliers where necessary to deliver your project

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We only share information when necessary and ensure appropriate safeguards are in place.
 

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and to help us understand how the site is used.

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Cookies may be used for:

• Essential website functionality

• Performance and analytics (such as traffic monitoring)

• Security purposes

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We use Wix’s cookie consent solution to manage cookie preferences. When you first visit our website, you will be given the option to accept or manage non-essential cookies.

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You can change your cookie preferences at any time via your browser settings or through the cookie banner settings where available.
 

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request erasure of your data

• Restrict or object to processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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To exercise any of these rights, please contact us using the details below.
 

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

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Cherwell Oxford, 80 Cherwell Drive, Marston, Oxford, OX3 0NA

Email: info@cherwelloxford.co.uk

Phone: 01865 726800
 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.